We want shopping on Wight Market to be simple and stress-free, but sometimes things don’t go quite to plan. If you’re having trouble completing your purchase, here are a few things to check.
Common checkout issues
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Card declined – Double-check your card details, billing address, and available funds. If the problem continues, try another payment method.
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Page not loading – Refresh the page, clear your browser’s cache, or try again in another browser.
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Item unavailable – If an item sells out while it’s in your basket, you won’t be able to check out with it. Visit the seller’s shop to see if they have more in stock.
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Multiple shops – If you’re buying from more than one seller, your basket will process each shop’s items separately. Make sure you’ve completed the steps for each shop before paying.
What to try next
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Check your internet connection – A slow or unstable connection can interrupt the payment process.
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Update your browser – Make sure you’re using the latest version of your browser for the best experience.
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Try another device – If you’re still stuck, switching from mobile to desktop (or vice versa) often solves the issue.
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Contact your bank – Sometimes payments are blocked for security reasons, especially if it’s your first time shopping with a new seller.
Still need help?
If you’ve tried the steps above and are still having trouble checking out, don’t worry:
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Contact the seller – They may be able to reserve the item while you sort out payment.
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Reach out to Wight Market support – Send us a message with as much detail as possible (including any error messages you see), and we’ll work with you to fix the problem.
A final tip
Most checkout issues are quick to solve. Whether it’s a browser refresh or simply trying another card, you’ll usually be back to shopping in no time. And remember — every purchase supports a local Isle of Wight creator, so it’s worth the extra minute to get it sorted!